Messenger live chat is a plugin created by Facebook. You can integrate it directly into your Zyro website, meaning your customers can contact you quickly and easily, without having to leave your site.
Table of contents
Set up the chat plugin on Facebook
1. Open your Facebook page.
2. Go to Settings → Messaging.
3. Find the Add Messenger to your website section and click Get Started.
4. Add your domain name. Make sure you insert the web address without www or https - use this format: https://domain.com/.
5. You can also customize the plugin in the Customize Your Chat Plugin section.
6. Once you've finished, click Publish.
Add the chat plugin to your Zyro website
1. Find your Facebook page ID by opening the About section of your Facebook page. You may need to click on the More tab if you can’t see the About option.
2. Scroll down to find your Page ID under More info and copy the ID.
3. In your Zyro dashboard, click Manage to open the website settings.
4. In the Integrations section, find Messenger Live Chat and paste your FB page ID in the field. You can also choose the preferred language there.
5. Click Save changes and update your website. The chat bubble will become visible on the website within 2-4 hours.
Troubleshoot Facebook Messenger live chat
If you have recently tried integrating Facebook Messenger live chat into your website, but no chat bubble is visible on your website yet, check out the solutions below.
Double-check the domain format
Go to your Facebook page → Settings → Messaging → Add Messenger to your website → Website domain, make sure that the domain is inserted in this format: https://domain.com/ (no www or https).
Whitelist your domain
If more than four hours have passed and the chat bubble is not yet on your website, whitelist your domain on your Facebook page settings. Go to your Facebook page → Settings → Advanced messaging, insert your domain (e.g., https://domain.com/) under Whitelisted domains and click Save.
Double-check the Facebook page ID
Make sure that the correct Facebook page ID is pasted in your Zyro website Settings → Integrations. You can find the ID in the About section on your Facebook page under More information.
Or you can simply open your FB page and copy the ID from the address bar.
Update the website
Once the correct Facebook page ID is pasted, make sure to update your website.
Inspect the website
Inspect your website to check if the Facebook page ID has been pushed to your website's code.
Access your website online
Inspect your website (the Elements tab)
Copy your FB page ID
Search for the ID in the website's code: click anywhere on the code in the Inspect tool → click CTRL+F (Windows) or CMD+F (macOS) → paste the ID and hit enter to search.
Note: This is an optional step – it won't resolve the issue, but it will show you if the integration has been set up correctly. If you're having trouble inspecting your website, get in touch with us!
You can also use other third-party widgets by integrating custom code into your website manually. These plugins are free or have free trials: