Here are the most common issues and their respective solutions if your domain is not working.
1. You haven't connected your domain to your Zyro website.
Your domain might not be working if you haven't connected it to your Zyro site.
If you want your Zyro website to be accessible by using a certain domain that you own, you need to connect it to your Zyro site.
To connect a custom domain to your website, the website template must be connected to a Zyro plan first.
Solution. Make sure your website template is connected to a plan, and follow this guide to connect a custom domain to your Zyro website.
2. You pointed your domain to Zyro servers very recently.
When you point your domain to Zyro servers, it normally takes a few hours for the website to appear online.
However, some domain registrars take longer than others. Even if you have correctly pointed the domain to Zyro servers, it may take up to 48 hours for the domain to synchronize worldwide.
Solution. Make sure your domain is pointed to Zyro servers and give it some time. If 48 hours have passed, and the domain is still not working, get in touch with our Customer Success team.
3. It's browser cache!
If you think you tried everything to get your domain to work but it still doesn't, then try clearing your browser cache.
Alternatively, you can try using another browser (or its incognito mode), another device, another network (if you're trying to access the site using WI-FI, try mobile data or vice versa).
Solution: If your domain still doesn't work, get in touch with the Customer Success team – they'll be happy to help.
4. You did not complete your domain registration/verification.
If you purchased your domain, be aware that it can take up to 3 hours for it to be fully registered and available for you to use.
Solution. Wait at least 3 hours before trying to use your domain. You may also check your domain status at WHOIS or contact your domain/hosting provider for more information.
5. Your domain/web hosting has expired.
If your domain is not working, check if both your domain and your web hosting services haven’t expired.
Solution. Renew your domain registration and/or web hosting services.