Here are the most common issues and their respective solutions if your domain is not working.
1. You haven't connected your domain to your Zyro website
Solution. Make sure your website template is connected to a plan, and follow this guide to connect a domain to your Zyro website.
2. You haven't pointed your domain to Zyro servers
To work at Zyro, a domain must be connected to a website and pointed to Zyro servers. If you register a domain at Zyro - it is pointed to our servers by default! Otherwise, you will be asked to point a domain to Zyro manually.
Solution. There are several ways to point a domain to Zyro servers:
3. You've pointed your domain to Zyro servers very recently
After updating domain nameservers, it normally takes 2-24 hours for the website to appear online. However, some domain registrars take longer than others. Even if you have correctly pointed the domain to Zyro servers, it may take up to 48 hours for the domain to synchronize worldwide.
To check where your domain is currently pointing to, go to WHOIS and insert your domain here:
If the nameservers are not pointing to Zyro, you should log into your domain registrar and update the nameservers.
Another way to check the domain status is to use the DNS checker: insert your domain (use mydomain.com, not www.mydomain.com, not https://mydomain.com), select NS and click Search - if you see red Xes - your domain is still propagating.
Solution. Make sure your domain is pointed to Zyro servers and give it some time. If 48 hours have passed, and the domain is still not working, get in touch with our Customer Success team.
4. It's the browser's cache!
If you think you tried everything to get your domain to work but it still doesn't, then try clearing your browser's cache.
Alternatively, try to access your website using:
Another browser (or its incognito/private browsing mode),
Another device (e.g. your mobile, tablet, friend's computer),
Another network (if you're trying to access the site using WI-FI, try mobile data or vice versa).
Solution: If the above does not make any difference, get in touch with the Customer Success team – they'll be happy to help!
5. You haven't completed your domain registration/verification
If you purchased your domain, be aware that it can take up to 3 hours for it to be fully registered and available for you to use.
Solution. Wait at least 3 hours before trying to use your domain. You may also check your domain status at WHOIS or contact your domain/hosting provider for more information.
6. Your domain/web hosting has expired
If your domain is not working, check if both your domain and your web hosting services haven’t expired.
Solution. Renew your domain registration and/or web hosting services.