Table of content
You haven't connected your domain to your Zyro website
To work properly, your domain needs to be connected to a website template, which itself needs to be connected to a Zyro plan.
Solution. Make sure that your domain is connected to your Zyro website.
You haven't pointed your domain to Zyro servers
To work at Zyro, a domain needs to be connected to a website template and pointed to Zyro servers. If your domain is purchased and register at Zyro - you don't need to take any extra steps, as all Zyro domains are pointed to our servers by default!
However, if your domain is not registered at Zyro - don't worry! You will simply be asked to point a domain to our servers manually.
Solution. There are several ways to point a domain to Zyro servers:
You've pointed your domain to Zyro servers very recently
If you are connecting a domain to a website for the first time (or if you're updating domain nameservers), it normally takes 2-24 hours for the website to appear online. In simple words, it takes some time because the information about your domain needs to be updated on all servers worldwide. Please keep in mind that some domain registrars take longer than others. Even if you have correctly pointed the domain to Zyro servers, it may take up to 48 hours for it to synchronize worldwide.
You can check where your domain is currently pointing to via nameservers in the public domain database WHOIS - you simply need to insert your domain there.
If the nameservers are not pointing to Zyro, you should log into your domain registrar and update the nameservers to dns1.zyro.com and dns2.zyro.com as in the example below.
Another way to check the domain status is to use the DNS checker:
Click Search. If you see red Xes - your domain is still propagating - simply give it a bit more time.
The domain's DNSSEC configuration is enabled
The DNSSEC is not yet supported at Zyro.
Solution. Log into your domain provider's account and disable your domain's DNSSEC configuration.
It's the browser's cache!
If you think you've tried everything to get your domain to work, but it still doesn't, try clearing your browser's cache.
Alternatively, you can try to access your website using:
Another browser (or its incognito/private browsing mode).
Another device (e.g. your mobile, tablet, friend's computer).
Another network (if you're trying to access the site using WI-FI, try mobile data and vice versa).
Solution: If the above does not make any difference, get in touch with the Customer Success team – they'll be happy to help!
You haven't completed your domain registration/verification
If you purchased your domain just recently, be aware that it can take up to 3 hours for it to be fully registered and available for you to use.
Also, if you purchased a domain from Zyro, please verify your contact details via the link sent to your email (make sure to check spam/junk inboxes). Failure to verify it within 15 days will cause temporary suspension of your domain name. Once deactivated, the domain will not be working until the email address is verified.
Solution. Make sure that you've verified the contact details via the link sent in an email after your domain registration. You may also check your domain status at WHOIS or contact your domain/hosting provider for more information.
Your domain/web hosting has expired
If your domain is not working, check if both your domain and your web hosting services haven’t expired.
Solution. Renew your domain registration and/or web hosting services. If you need any help with that, feel free to contact the Zyro Customer Success team!