Table of contents


Domain is not connected to a website

Your domain needs to be connected to a website template, which also needs to be connected to a Zyro plan.

Solution: Make sure that your domain is connected to your Zyro website.


Domain is not connected to Zyro servers

If you purchased and registered your domain at Zyro, it is pointed to Zyro servers by default.

However, if your domain is not registered at Zyro, you would need to point a domain to our servers manually.

Solution: Connect your domain to Zyro servers in one of the following ways:


Domain has been connected to Zyro servers very recently

If you connect a domain to a website for the first time (or if you update the domain's nameservers), it normally takes up to 24 hours for the website to appear online.

It takes time because the information about your domain needs to be updated on all servers worldwide. Some domain registrars take longer than others. Even if you have correctly pointed the domain to Zyro servers, it may sometimes take up to 48 hours for it to synchronize all around the globe.

Solution: Make sure your domain is connected to Zyro servers and give it some time. If 48 hours have passed, and the domain is still not working, please contact our Customer Success Team.

P.S. You can check what nameservers your domain is currently connected to in the public domain database WHOIS. Simply insert your domain there, and you should see your domain's nameservers set to dns1.zyro.com and dns2.zyro.com like in the example below.

Another way to check the domain status is to use the DNS checker tool. Insert your domain there in the domain.com format (no www nor https). Select NS and click Search. If you see red crosses, your domain information is still propagating worldwide.


The domain's DNSSEC configuration is enabled

The DNSSEC is not yet supported at Zyro.

Solution. Log into your domain provider's account and disable your domain's DNSSEC configuration.


Browser's or network cache needs to be cleaned

If you have tried the previous steps to get your domain to work, but it still doesn't, clear your browser's cache.

Alternatively, try to access your website using:

  • Another browser (or its incognito/private browsing mode).

  • Another device (e.g., your mobile, tablet, friend's computer).

  • Another network (if you're trying to access the site using WI-FI, try mobile data and vice versa).

Solution: If none of the above-mentioned doesn't help, get in touch with us!


Domain registration or verification is incomplete

It can take up to 3 hours for a newly purchased domain to be fully registered and available to use.

Also, don't forget to verify your contact details via the link sent to your email upon the domain registration; if you can't find the email, check spam and junk inboxes. Failure to verify it within 15 days will cause temporary suspension of your domain name. Once suspended, the domain won't work until the email address is verified.

Solution: Make sure that you've verified the contact details via the link sent in an email after your domain registration. You may also check your domain status at WHOIS or contact your domain provider for more information.


Domain or hosting plan has expired

If your domain is not working, check if both your domain and your web hosting services haven’t expired.

Solution: Renew your domain or/and web hosting services. If you need any help with that, get in touch with us anytime!


Additional resources

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