Table of contents
The domain is not connected to your Zyro website
Your domain needs to be connected to a website template which also needs to be connected to a Zyro plan.
Solution: Make sure that your domain is connected to your Zyro website.
The domain is not pointed to Zyro servers
Your domain needs to be connected to a website template and pointed to Zyro servers. If you purchased and registered your domain at Zyro, your domain will already be pointed to our servers by default.
However, if your domain is not registered at Zyro, don't worry! You will simply be asked to point a domain to our servers manually.
Solution: There are several ways to point a domain to Zyro servers:
The domain has been pointed to Zyro servers very recently
If you are connecting a domain to a website for the first time (or if you're updating domain nameservers), it normally takes 2-24 hours for the website to appear online. It can take this long because the information about your domain needs to be updated on all servers worldwide. Please keep in mind that some domain registrars take longer than others. Even if you have correctly pointed the domain to Zyro servers, it may take up to 48 hours for it to synchronize worldwide.
You can check where your domain is currently pointing to via nameservers in the public domain database WHOIS - you simply need to insert your domain there.
If the nameservers are not pointing to Zyro, you should log into your domain registrar and update the nameservers to dns1.zyro.com and dns2.zyro.com like the example below.
Another way to check the domain status is to use the DNS checker:
Click Search. If you see red crosses, your domain is still propagating. This is a matter of waiting for it to be fully synced.
The domain's DNSSEC configuration is enabled
The DNSSEC is not yet supported at Zyro.
Solution. Log into your domain provider's account and disable your domain's DNSSEC configuration.
It's the browser's cache
If you have tried the previous steps to get your domain to work, but it still doesn't, try clearing your browser's cache.
Alternatively, you can try to access your website using:
Another browser (or its incognito/private browsing mode).
Another device (e.g. your mobile, tablet, friend's computer).
Another network (if you're trying to access the site using WI-FI, try mobile data and vice versa).
Solution: If clearing the browser's cache doesn't fix it, get in touch with the Customer Success team – they'll be happy to help!
Your domain registration/verification is incomplete
If you purchased your domain recently, please bear in mind that it can take up to 3 hours for it to be fully registered and available for you to use.
Also, if you purchased a domain from Zyro, please verify your contact details via the link sent to your email (make sure to check spam/junk inboxes). Failure to verify it within 15 days will cause temporary suspension of your domain name. Once deactivated, the domain will not be working until the email address is verified.
Solution: Make sure that you've verified the contact details via the link sent in an email after your domain registration. You may also check your domain status at WHOIS or contact your domain/hosting provider for more information.
Your domain/web hosting has expired
If your domain is not working, try checking that both your domain and your web hosting services haven’t expired.
Solution: Renew your domain registration and/or web hosting services. If you need any help with that, please contact the Zyro Customer Success team!