All logged-in users with any Zyro subscription have access to the live chat.
You should be able to access it via the live chat icon in the bottom right corner of your Zyro dashboard or editor:
If you cannot see live chat:
Make sure you're logged in to your Zyro account and have an active Zyro subscription
Disable your ad blocker and refresh the page
This should make it possible for you to see the live chat icon. Alternatively, you can always reach us at firstname.lastname@example.org 🚀