Note: The below-given instructions can be applied in the e-stores created with Online Store and Advanced Store plans. You can change your plan anytime!💡
As a merchant, you might need to charge taxes on your sales, and then report and transfer those taxes to your government. We recommend checking with your local tax experts whether you sell taxable products and what are the tax rates associated with them before moving forward with online sales.
There are two ways to set up taxes in your store:
Automatic taxes. They are available for merchants in the USA, the EU, Canada, Australia, and New Zealand. Automatic taxes provide up-to-date standard rates across the store and can be enabled in one button click.
Manual taxes. If automatic taxes are not available for your country, or you sell differently taxed products, you can configure taxes manually.
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For users from the US, Canada, Australia, and Europe tax rates are calculated automatically based on the store and customer's location. In the checkout, customers are charged proper tax rates according to their country and regional tax rules.
Note: Tax laws are constantly changing. Country, state, or even city government may apply new tax rates that a business owner is expected to keep up with. Your online store will stay up to date on the tax law.
To enable automatic taxes:
1. In your store manager's Settings → General page → Store profile, enter your actual company address. This address is necessary to calculate and apply the right rate to the order on the checkout.
2. Enable automatic taxes in your store manager's Settings → Taxes:
That's it! Once enabled, the automatic tax rate will determine a precise tax rate at checkout depending on where you and your customers are located. The tool knows the tax rules in your country, state, and even county and city and applies them properly to each order:
Whether you’re located in a region with origin-based or destination-based tax schema.
Whether shipping costs or discounts are taxable.
Whether you should charge tax in another state or country not.
The tax rate is calculated with a zip code accuracy. If your customer provides zip+4, it will be calculated with even higher precision. In some states (and the number of such states is growing), the tax is calculated with a street address level precision.
You can manually configure your store to calculate tax rates for different regions, zones, and countries.
To set up taxes manually (for example, let’s say you need to create a 7.5% tax for California):
1. In your store manager, go to Settings → Taxes. In the Manual section, click Manage Tax Rates.
2. Press the Add New Tax button.
3. Enter your tax name and define other settings (except for the Rates per zone section).
4. Click Save, then click Manage zones (global).
5. On the Destination Zones page click Add New Zone.
7. Change the name of the created destination zone. Then click Add state... (or Add Country.../Add Region) and pick the necessary state/country/region (e.g., "United States: California").
8. Save the changes.
9. Go back to Settings → Taxes → Manual → Manage Tax Rates and select your tax.
10. Click on the Specify rates per zone button. Select the zone created earlier and enter the tax rate (for example 7.5%).
11. Save the changes.
If you have many destination zones, repeat the steps above for each of them.
If you want to set up the same rate for several different states, you can create a zone consisting of these states and set up a tax rate for this zone.
There is also a pre-defined zone named “Other zones” that defines tax for locations matching no zone mentioned in the rate list.
Some customers (e.g., wholesalers, or nonprofit organizations) can be exempt from taxes. You can mark such buyers as non-taxable, so they can check out in your store without having tax applied to their order. In order to exempt a customer from paying taxes in your store, you should mark them as non-taxable in your store admin.
To mark customers as tax-exempt:
1. In your store manager, go to My Sales → Customers.
2. Find the customer on the list by name or email and click on the pencil icon to edit the customer’s profile.
3. Enable tax-exempt and save the changes.
That’s it. Now the customer is marked as tax-exempt, and they won’t pay any taxes while buying products in your store. You can always check this status in the Tax-exempt column on the Customers page.
What if some of my products are not taxable?
Automatic tax rates apply to all products by default. In case you do not charge tax for some of your products, or you need multiple taxes, you will need to set up taxes manually.
Tax isn't calculated if I use PayPal Express Checkout. Why?
Most likely your “Zone defines by” tax option is set to “Billing address”. PayPal does not return the customer's billing state code, only the country code. That is why your store cannot calculate the tax if it's based on the billing address. Please change the “Zone defines by” option to “Shipping address”, it will fix the issue.
How to add tax percentage to invoice?
If you want to add a tax percentage to your invoices, you can add it to the name of your tax in your store manager's Settings → Taxes page. For example, if you have a 10% tax, on your invoices it may look like this: 10% Tax: $1.5. A new tax name will be applied only to orders placed after editing.
I am from the EU. How can I set up my store to comply with EU business regulations?
EU countries like Germany and Italy have certain regulations that impose rules on businesses and require a specific display of product prices and sales taxes. Please refer to this article for detailed information: EU taxes (VAT).
How to set up a tax rate for a certain state or city?
The tax calculation algorithm determines which tax to apply by looking through the configured tax rate list, top-down. When it finds a matching zone, it stops and applies the corresponding tax rate. So you can define the tax rate for a particular state(s) or cities (using zip codes), then add a rate for “USA” at the bottom of the list. In this case, the USA rate will be applied to all states except the states configured explicitly.
A customer marked as tax-exempt still sees taxes at checkout. Why?
In order to get a 0% tax rate, non-taxable buyers have to sign in at checkout before placing an order. Otherwise, the standard taxation rules configured in the store will be applied. Such customers should be advised to log in before making a purchase using the correct email. You as the store owner can check this email in your store admin → My Sales → Customers.