Stripe is an online payment gateway, that allows you to accept and manage credit and debit card payments in over 30 countries including the USA, Canada, the UK, Australia, and Japan.

Note: Depending on where you are in the world, Stripe may operate certain restrictions to some fields of business.

You can integrate Stripe at Zyro in two ways:

  • By using the Stripe checkout element

  • At the online store payment settings

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Setting up Stripe

In your Online Store settings, go to Payment settings, and under Add new payment methods section, select Connect with Stripe. You will be redirected to the Stripe website.

Sign in to your Stripe account or create a new one. Follow the instructions on the Stripe page to complete the setup. Once you're done, you'll be redirected back to your Zyro store settings. Your Stripe account is now connected to your online store.

Note: When a customer pays with Stripe, the money will go to your Stripe account. You can find the transaction ID under the order details (head to the Orders page, under My sales settings). Clicking on the transaction link will redirect you to your Stripe account for more information.


Recurring payments with Stripe

You can offer subscriptions and accept recurring payments for one or more items. The billing cycle can be set to daily, weekly, biweekly, monthly, quarterly, or annually. With recurring subscriptions, you can sell food, daily products, cosmetics, subscription boxes, memberships, accept regular donations, and more.

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How recurring subscriptions work in your store

You can sell products on subscription daily, weekly, biweekly, monthly, quarterly, or annually.

Customers will see a price along with a period of the subscription in your storefront (a period is displayed for items with subscription only. If an item has an option for a one-time purchase, a subscription period will be displayed on the product details).

To enable subscriptions in your store, you should connect the Stripe payment method. After that, your clients can pay with debit and credit cards. Once they subscribe to your product, they will be charged automatically according to the subscription period. Customers can manage subscriptions in the customer account — cancel it or change payment details.

Customers can have more than one subscription in your store.

If you change the price of the subscription, new customers will be charged with the new price. The price won't change for customers who subscribed before price changing.

Once the order is made, you will receive an email with subscription details. Every time a customer is charged during the subscription period, you will receive an email and a new order will be placed automatically. You will also receive an email if the subscription is canceled or if there is an issue with charging.

You can check and manage subscriptions in the Store manager → My sales → Subscriptions. There you will see all the subscriptions — active, canceled, subscriptions with failed charge, and ones that need payment confirmation.

Adding recurring subscriptions to your store

To start selling your items regularly, you need to enable the subscription option in your store and add products with the subscription pricing. Before you proceed with setup, make sure that your store meets the requirements:

  • Connect Stripe as a payment method.

  • Include rules for using recurring subscriptions in your store’s Terms & Conditions. Make sure to include information about payment terms, non-refundable fees, restrictions on use, termination of subscriptions. You can read more about Terms & Conditions for subscription services in a TermsFeed blog post.

To add subscriptions to your store:

  1. Go to the Store manager → Settings → General → Cart & Checkout → Subscriptions → Allow subscriptions → Save.

  2. Click Create subscription product.

  3. Create a new product or select the existing one you want to sell with recurring payments.

  4. In the Pricing section on the product editing page, click Manage pricing options → Sell as subscription and turn on the toggle.

  5. A Billing period field will appear. Click on the dropdown menu to select how often you want to charge your customers for this product.

  6. Tick the Allow one-time purchase for this product box, so your customers can choose between one-time purchase and subscription. Otherwise, they can only buy a product with a subscription.

  7. Click Save.

Done! Now your customers can subscribe to your products. With every new charge, your inventory will be updated automatically.

Managing subscriptions

You can check all recurring subscriptions in My Sales → Subscriptions. You will see all subscriptions your store ever had.

Contacting customers

In case you need to specify the delivery address or clarify subscription details, you can always contact your customer in person via email. To find your customer’s email or phone, go to My Sales → Subscriptions, find the subscription you have issues with, and look up the email of a customer to contact them.

Editing automated emails

Customers that subscribed to your products can receive automated emails if payment confirmation is required, if a charge has failed, or if the subscription is canceled. You can edit the email templates for these automated emails — change the appearance and texts. For instance, change the font color to your brand’s colors, change the paragraph’s order, add images, and more.

To edit email templates for subscriptions:

  1. From your store admin, go to Settings → Notifications → Customer subscription notifications.

  2. Click Edit next to one of the templates you want to change.

  3. Make the changes. If you don’t like the result, click Revert to default at the bottom of the template to restore the default template.

  4. Once you are satisfied with the result, click Save.

You can learn more about how to edit emails in your store.

Canceling recurring subscription

A subscription can be canceled in three cases — if you cancel the subscription manually, if a customer cancels their subscription manually, or if a charge can’t be made (not enough money on a credit card or the card period has expired). The subscription will be canceled within 7 days if a customer won’t add a valid card to their account.

To manually cancel a subscription:

  1. Go to My Sales → Subscriptions.

  2. Select the subscription you want to cancel and click Actions → Cancel subscription.

After canceling the subscription, orders will no longer be placed automatically, and the customer won’t be charged any further.

Recurring subscriptions for customers

Customers will see what products you sell with recurring subscriptions. A price will be displayed along with a period of the subscription. The period is displayed for items with subscription only. If an item has an option for a one-time purchase, a subscription period will be displayed in the product details.

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If the product has two ways of payment, a customer can choose to buy only once or subscribe.

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Once an order is placed, a new account for a customer will be created automatically in your store (if a person hasn't created an account yet). A customer will receive an email with the subscription details and a link to log into his account in the store.

Customers can log in to their account and manage their subscriptions by changing card details, cancel subscriptions, check the delivery address. They will also see their payment details, payment history, and your store contacts.

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