Note: The below-given information is relevant for merchants with Online Store and Advanced Store plans 💡

Offer your customers real-time shipping rates at the checkout by connecting your online store with a carrier company such as USPS, FedEx, UPS, Australia Post, and Canada Post, among others. Shipping rates are calculated in real-time based on the order weight, dimensions, and delivery address.

Table of content

Initial shipping setup

Before connecting a carrier for real-time shipping quotes, follow the steps below to set up rate-based shipping in your store.

1. Mark products as shippable and enter their weight

In the Store Manager → Catalog → Products, open a product. Specify weight value and tick the Requires shipping or pickup setting:

To choose the necessary weight unit, go to the Store Manager → Settings → General → Regional Settings, Weight & Size block.

2. Specify origin (where you’re shipping from)

The shipping origin address is the location from where you ship your orders. It is used by integrated carriers as a ship-from address for calculating real-time shipping rates to deliver orders to buyers’ locations.

Shipping origin is automatically created from the Company address specified in your Store Manager → Settings → General → Store Profile. Make sure that the right address is entered there. If you are shipping products from another place, specify that address as your shipping origin to receive precise shipping quotes from the carrier enabled in your store.

To edit the Shipping Origin address (if it is different from your company address):

  1. From your Store Manager, go to Shipping & Pickup.

  2. Under the Settings block, find the Shipping Origin section.

  3. Click Change Address / Set up Origin Address.

  4. Select the option I ship orders from a warehouse or another location and edit the address.

  5. Click Save.

3. Set up destination zones (where you’re shipping to)

Destination zones are geographical areas where you ship your products. You can offer different shipping methods for customers from different destination zones. For example, you can choose to ship via USPS within the continental United States and via FedEx to the Hawaiian Islands.

You can also choose not to sell to certain areas. For example, if a shopper enters a shipping address that is not included in any of your destination zones, they will see the “Sorry we do not ship to this location” error.

4. Set up real-time rates from integrated carriers

Zyro stores have built-in integrations with the following carrier companies, making it possible to automatically show their shipping rates for customers’ orders at checkout:

  • UPS

  • USPS

  • FedEx

  • Canada Post

  • Brasil Correios

  • MDS Collivery

  • Australia Post

  • EMS Russian Post

See more integrations with real-time carrier companies in your Store Manager Apps → App Market.

5. Enable automatically calculated rates

1. From your Store Manager, go to Shipping & Pickup.

2. Click Add Shipping Method.

3. Select the carrier company that you ship with. The carrier companies are suggested depending on your country. Click Set Up.

4. Choose Automatic calculated rates from the chosen carrier and click Set Up.
If you are going to ship worldwide and offer all the available shipping options from the set carrier, no additional setup is needed.

If you don't see the needed carrier among the suggested options, you can view all carriers or change your country below.

By default, the destination zone “World” will be applied to an enabled shipping method. This means that buyers from any location can place orders in your store with the shipping method.

Also, popular shipping options of a carrier will be pre-enabled (for example, U.S.P.S. First-Class Mail®, U.S.P.S. Priority Mail™, etc). If you are going to ship orders within a certain area, and you want to offer particular shipping methods at checkout, you can edit the settings of the shipping method.

6. Select which shipping options will be offered to customers at checkout

1. Click Actions → Edit next to the set carrier-calculated option.

2. In the Shipping options section enable the rates you want to offer at checkout and disable those you don't need. Changes are saved automatically.


7. Select the geographical area where the shipping method will be offered

1. Click Actions → Edit next to the set carrier-calculated option.

2. Select a destination zone from the Shipping region drop-down under the Shipping settings block.

3. Click Save.


Product dimensions

If your products have different sizes and weights, you can specify their dimensional weight to receive more accurate real-time rates from the carriers at checkout.

1. From your Store Manager, go to Catalog → Products.

2. Open the product details page.

3. Make sure the option Requires shipping or pickup is enabled for this product.

4. Switch to the Tax and Shipping tab.

5. Fill out the Weight, Length, Width, and Height fields (specifying length, width, and height is available with Advanced Store plans).

To obtain the correct product dimensions, measure the product as if it were in a regular rectangular box.

Package dimensions

The package dimensions are used to calculate real-time shipping rates for products with no individual dimensions specified. If most of your products fit into the same shipping boxes, you can specify the package dimensions only.

1. From your Store Manager, go to Shipping & Pickup.

2. Click Actions → Edit for the configured carrier-calculated shipping method.

3. Under the Shipping settings, scroll down to the Default package size section.

4. Fill out the Width, Length, and Height fields for the Default package dimensions.

5. Click Save to apply the changes.

The specified package dimensions will be passed to the carrier company at checkout and will be used in the rate calculation.

Note: Make sure that the package dimensions comply with the package size limits of your carrier company, otherwise your customers may not get any shipping rates at checkout and will not be able to place their orders. The information on package size limits is usually available on the carrier companies’ websites.

Shipping markup

You may want to slightly increase shipping rates to be compensated for the postage or any other expenses related to order fulfillment. You can adjust the automatic rates of carrier-calculated shipping methods with the help of the Shipping markup option. The fee will be included in the shipping rate provided by the carrier company.

1. From your Store Manager, go to Shipping & Pickup.

2. Click Actions → Edit for the configured carrier-calculated shipping method.

3. Under the Shipping settings block, find and fill out the Shipping markup field with a flat amount that will be included in the shipping fees.

4. Click Save.

Tip: If you want to add a markup that should be explicitly displayed at checkout, you can use a handling fee.

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