Creating custom shipping rates are useful if:

  1. You want to encourage customers to spend more by offering lower shipping costs for bigger cart values (e.g. free shipping over $300 subtotal).

  2. You ship large orders by freight and need to cover these shipping expenses.

  3. You use a shipping or delivery service that is not integrated with the store for real-time rates.

You can set up custom rates at your Store Manager Shipping & Pickup.

Table of contents

Rates calculation

With the help of custom tables, you can specify how much to charge for different subtotals or weights for customer orders:

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Weight-based rates are usually more accurate than subtotal-based rates because they reflect the actual costs of shipping.

If you don’t know how much to charge for shipping, we recommend calling your local postal services for help. They can inform you about shipping costs for various package sizes and weights in your area.

Custom tables can be based on Range only or they can be more complex and depend on Range, subtotal, and weight:

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If you choose Range only, the shipping cost will be a flat rate that applies within a set subtotal/weight range:

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In the illustration above the shipping fees would be:

$5.00 for orders up to $9.99
$10.00 for orders from $10.00 to $49.99
$20.00 for orders above $50.00

If you choose the Range, subtotal, and weight, the shipping will be calculated within the set subtotal/weight range as a combination of a flat amount per order, a percent charge, a per-item fee, and a per weight unit fee:

Custom_rates_based_on_subtotal_or_weight__2_.png

In the illustration above the shipping fee for orders up to $9.99 will be calculated as:

$5.00 + $1.00 per each item in the cart + 5% of the cart price + $0.50 per lb.

You can add as many custom tables as you need to cover all the destination zones you ship to.

If you want to disable particular shipping methods for some products from your catalog, define which shipping methods should be available for each item.


Rates based on subtotal

Use this if you want the shipping cost to depend on the customers’ order amounts. For example, you want to offer free shipping over $500 and a shipping fee on all smaller orders). You can set up separate tables for the different countries/areas you ship to.

Example:

You have set up a table for an area that includes New York with the following subtotal ranges and shipping rates:

  • $15 shipping to NY for orders up to $50

  • $10 shipping to NY for orders over $50

  • $5 shipping to NY for orders over $100

  • $0 (free shipping) to NY for orders over $300

If a customer located in NY orders $35 worth of products, they will be charged $15 for shipping at checkout. If a customer from NY orders $310 worth of products, they will receive free shipping.

Set up subtotal-based shipping rates like this:

1. From your Store Manager, go to Shipping & Pickup.

2. Click +Add Shipping.

3. Select how you ship your goods (by a shipping carrier or a local delivery service) and click Set Up.

4. Click Set Up Custom rates.

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5. In the Table based on, choose Subtotal.

6. In the Rate based on, choose Range only.

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7. Set the subtotal ranges to which the rates will apply. Click Add row for extra rows in the table.

8. Set the shipping rate you want to charge for each subtotal range.

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9. (Optional) Click Add description for customers and enter the details you want to display at checkout. For example, enter the delivery speed and time it takes for orders to arrive when shipped with this method.

10. (Optional) Click Limit availability by order subtotal, if you want to inform of this shipping option those customers who are not eligible for it due to a less order sum. Then specify the minimum order subtotal at which this shipping option becomes active at checkout, i.e. the sum of all items in the cart before adding shipping costs and discounts. When this limit is reached, customers will be able to choose this shipping option at checkout.

11. (For local delivery only, optional) Click Limit availability to operating hours if you want this shipping option to be available to customers only on certain weekdays or business hours and set the necessary limitations.

12. Click Set shipping region to specify the destination you will ship to with this method.

13. Click Save & Finish.

Now your custom shipping rate will be shown to customers with their corresponding order total at checkout.


Rates based on weight

You can set up custom rates based on the total weight of the order. This method helps you to cover the actual cost of delivering products with different weights to certain destinations or to cover the expenses of shipping large orders by freight.

Example:

  • $5 shipping to NY for orders up to 10 lb

  • $10 shipping to NY for orders over 10 lb

  • $15 shipping to NY for orders over 30 lb

If a customer from NY orders products with a total weight of 20 lb, she/he will be charged $10 for shipping at checkout.

Setting it up is easy:

1. From your store admin, go to Shipping & Pickup.

2. Click +Add Shipping.

3. Select how you ship your goods (by a shipping carrier or a local delivery service) and click Set up.

4. Click Set up Custom rates.

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5. In the Table based on, choose Weight.

6. In the Rate based on, choose Range only.

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7. Set the weight ranges for each rate - click Add Row for extra rows in the table. Make sure that there are no gaps between your weight ranges.

8. Set the shipping rate you want to charge for each weight range.

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9. (Optional) Click Add description for customers and enter the details you want to display at checkout. For example, enter the delivery speed and time it takes for orders to arrive when shipped with this method.

10. (Optional) Click Limit availability by order subtotal, if you want to offer this shipping method only to customers with orders over a certain sum. Then specify the minimum order subtotal, i.e. the sum of all items in the cart before adding shipping costs and discounts. When this limit is reached, customers will be able to choose this shipping option at checkout.

11. (For local delivery only, optional) Click Limit availability to operating hours if you want this shipping option to be available to customers only on certain weekdays or business hours and set the necessary limitations.

12. Click Set shipping region to specify the destination you will ship to with this method.

13. Click Save & Finish.

Repeat the above steps if you need to add another weight-based table for any different destination zones you deliver to.

If you ship large but lightweight products, you can manually set up individual per-item flat rates for such products. You can also enable automatic rates and specify a dimensional weight for your products to get more accurate real-time shipping quotes from carriers.

Here is an example of a custom table based on order weight:

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According to this example setup, there will be:

  • $55 shipping costs on any order in the 300-500 lbs range

  • $75 shipping costs for any order over 500 lbs.

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