By offering in-store pickup in your online store, your customers can stop by your brick-and-mortar store location to pick up their orders instead of waiting for a courier service to ship them out. Plus, customers don’t need to enter shipping information, so they can check out faster.

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Setting up in-store pickup

1. From your Store Manager, go to Shipping & Pickup.

2. Click Add In-store Pickup.

3. Enter the Order pickup label. It will be displayed to customers at checkout.

4. Enter the Detailed instructions for customers – how, where and when your customers can collect their purchases.

5. Add Pickup charge, if necessary (for example, if you need to cover your expenses for delivering goods to this pickup location).

6. Click Add Pickup Option.

Now, your customers can choose the in-store pickup option at checkout.

In case you have multiple locations available for pickup, simply add more pickup options following the same steps. Specifying each location address in the Pickup option label field lets your customers differentiate the pickup options easily.


Setting up pickup date and time

You can enable the Date and Time picker for your in-store pickup option. Set the business hours to make sure your customers don’t show up when you are closed.

To enable the Date and Time Picker option, do this:

1. From your Store Manager, go to Shipping & Pickup.

2. Click Actions → Edit next to the enabled In-store Pickup option.

3. Enable the option Ask for Pickup Date and Time at Checkout.

4. Tick the days when you are open for pickup and set your Business Hours:

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5. Select the convenient Order Fulfillment Time.

6. Click Save.

Now, when your customers choose to pick up their order at the checkout, they can select the preferable day and time according to your business hours and order fulfillment time.

You can offer order pickup for specific products only. You can also limit payment methods for order pickup. For example, offer customers only cash payments and disable paying with credit cards.

You will know what day and time the customer has selected at checkout from the email notification for this order and when you are viewing the Order Details in your Store Manager My Sales → Orders.


Managing pickup orders

When a new pickup order is placed in your store, you can notice it among other sales on your Orders page by the In-store Pickup icon:

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If you have many orders that will be picked up by buyers, you can export information about pickup date and time chosen by customers to a CSV file (it's compatible with spreadsheets or can be opened in any text editor) to clearly see what orders should be fulfilled first.

To inform the customer that their order is awaiting pickup, simply change its Fulfillment Status to Ready For Pickup. We will send the corresponding email notification to the customer’s email address.

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Make sure that the Order is Ready for Pickup notification is enabled in your store. You can check it at Settings → Notifications.

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