Note: The below-given information is relevant for merchants with Online Store and Advanced Store plans 💡

With the in-store pickup, your customers can stop by your store and pick up their orders themselves instead of waiting for a courier service to ship them out. Plus, customers don’t need to enter shipping information, so they can check out faster.

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Set up in-store pickup

1. In your store manager, go to Shipping & Pickup.

2. Click Add Pickup.

3. Enter the Order pickup label. It will be displayed to customers at checkout.

4. Enter the Detailed instructions for customers – how, where and when your customers can collect their purchases.

5. Add a Pickup charge if necessary (for example, if you need to cover your expenses for delivering goods to this pickup location).

6. Click Save.

In case you have multiple locations available for pickup, simply add more pickup options following the same steps. Specifying each location address in the Pickup option label field lets your customers differentiate the pickup options easily.

Set up pickup date and time

This feature is available with the Advanced Store plan. Learn how to upgrade your current subscription 🚀

1. In your store manager, go to Shipping & Pickup.

2. Hover the mouse over the Self Pickup option and click Edit.

3. Enable the option Ask for Pickup Date and Time at Checkout.

4. Tick the days when you are open for pickup and set your business hours.

5. Select the convenient order fulfillment time and save the changes.

Now, when your customers choose to pick up their order at your store, they can select the preferable day and time according to your business hours and order fulfillment time.

You can offer self-pickup for specific products only. You can also limit payment methods for order pickup.

You will know what day and time the customer has selected at checkout from the email notification for this order and when you are viewing the Order Details in your Store Manager My Sales → Orders.

Manage pickup orders

When a new pickup order is placed in your store, you can notice it among other sales on your Orders page by the In-store Pickup icon:


To inform the customer that their order is awaiting pickup, simply change its fulfillment status to Ready For Pickup. We will send the corresponding email notification to the customer’s email address.


Make sure that the Order is ready for pickup notification is enabled in your store. You can check it at Settings → Notifications.

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