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Business plan: How to manage orders in the online store
Business plan: How to manage orders in the online store

Learn about order management in your online store

Updated over a week ago

You can find all your orders in the Orders section of your store management area. There, you can see the date of the order, the client's email address, the total amount paid, payment status, and order fulfillment status:

Learn more:

Fulfillment status

You can filter your orders by status:

  • All

  • Unfulfilled (or Not completed for appointments and services)

  • Partially fulfilled

  • Fulfilled (or Completed for appointments and services)

  • Canceled


  • Digital files and donations are automatically marked as Fulfilled once the order is paid

  • Partially fulfilled status means that your order includes more than one item, and at least one of them is marked as fulfilled

Managing orders

To view more order details, click on the order in question. This allows you to:

  • Mark the order as Fulfilled

  • Add or update the tracking number

  • View order details, shipping information, payment method

  • Change the payment status to Paid for manual (offline) payments

  • View the client's contact details

  • Create an invoice

  • Download the receipt

Adding a tracking number

You can add tracking numbers to fulfilled orders (or when marking orders as fulfilled). Simply open the order in question and click Add tracking:

Add the tracking number and the tracking page URL, and your client will automatically get an email notification (make sure the field Send shipping information email is check-marked):

You can update tracking information multiple times, and your clients will be informed automatically each time💡

Email notifications on new orders

You'll be automatically informed about new orders to the email address that's specified in the Store settings → Company information.

Similarly, your clients will be automatically notified about the successfully submitted orders at your store via email. You can check all client email notifications in the Store settings → Emails.

NOTE: Order confirmation emails are sent immediately once the order is created, but apppointment confirmation and digital products are sent only once the order is marked as Paid

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