You can find all your orders in the Orders section of your store management area. There, you can see the date of the order, the client's email address, the total amount paid, the payment status, and the order status.

Order status

You can filter your orders by status:

  • All

  • Requires action – it's the default status of new orders; if a customer pays via

  • Completed

  • Pending

  • Canceled

  • Archived

You can change the order status manually anytime.

Managing orders

To view more order details, click on the order in question. This allows you to:

  • Change the order status

  • View order details, shipping information, payment method

  • Change the payment status to Paid for manual (offline) payments

  • View the client's contact details

  • Download the receipt

Email notifications on new orders

You'll be automatically informed about new orders to the email address that's specified in the Store settings → Store details.

Similarly, your clients will be automatically notified about the successfully submitted orders at your store via email. You can check all client email notifications in the Store settings → Emails.

NOTE: Order confirmation emails are sent immediately once the order is created, but booking confirmation and digital products are sent only once the order is marked as Paid

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