The option to change order details is especially helpful when:

  • A customer changes their mind and decides to buy some other product, like of different color or size,

  • A customer makes a mistake in the delivery address,

  • You want to change the tax or shipping cost.

Note: This feature is available with the Advanced Store plan – learn how to upgrade your current subscription 🚀

Table of contents


What information can be changed

Product information:

  • Add new items to the order or delete existing ones,

  • Change SKU and product title,

  • Change the price,

  • Change quantity.

Customer information:

  • Edit name,

  • Change address,

  • Change email,

  • Add or delete discounts.

Other information:

  • Edit the titles of payment options,

  • Edit the titles of shipping methods,

  • Change taxes,

  • Change shipping costs.


Editing orders

Editing order information

1. From your store's manager, go to My Sales → Orders.

2. Find the order that you want to update. You can search by the order number, customer email, items names, or other details.

3. Click Update OrderEdit order.

4. Click Edit next to the order details that you want to edit.

5. Click Save changes.

Adding items to an order

1. From your store's manager, go to My Sales → Orders.

2. Find the order that you want to update. You can search by the order number, customer email, items names, or other details.

3. Click Update OrderEdit order.

4. Click Add product.

5. Enter the SKU, name, price, and quantity of the product that you want to add to this order.

6. Click Add product.

Removing items from an order

1. From your store's manager, go to My Sales → Orders.

2. Find the order that you want to update. You can search by the order number, customer email, items names, or other details.

3. Click Update OrderEdit order.

4. Click Edit next to the order details that you want to edit.

5. Click Remove.

The product will be deleted from the order. The customer will see the updated order details in their account in your store.


What if the order total changes after editing?

If the order total changes after editing, your store will neither charge your customer for the insufficient amount nor refund them.

If, after the change, the amount became larger, you need to contact your customer directly and agree upon the way they can transfer the money to you.

And if the amount got smaller, you need to return part of the money to your customer via your payment processor. Payment processors always allow making refunds in their backend. Please contact your payment gateway's customer service, if you’re not sure how to do this exactly.

Did this answer your question?