If your domain works perfectly as domain.com, but doesn't work as www.domain.com, firstly check how your domain is pointed to Zyro servers:

If your domain is pointed to Zyro via nameservers

If your domain is pointed to Zyro via nameservers, your domain's DNS zone is also managed at Zyro.

Access your domain's DNS zone, and look for CNAME, A, and AAAA types of records:

1. Is there a www CNAME record?

  • If yes – check further

  • If no – create this CNAME record:

    • Name: www

    • Target: connect.zyrosite.com

    • TTL: auto/default

2. Are there any A and/or AAAA records for your root domain (i.e., for your-actual-domain.tld) that point to any specific IP address?

If yes – delete all A and/or AAAA records that are created for your root domain (i.e., for your-actual-domain.tld):

After making any changes, give the DNS zone to update in all servers worldwide: DNS propagation may take up to 24 hours.

If your domain is pointed to Zyro via CNAME records

If your domain is pointed to Zyro via CNAME records, your domain's DNS zone is not managed at Zyro. Domain's nameservers always indicate where the DNS zone is managed from. For example, if your domain nameservers point to Hostinger, the DNS zone is managed from Hostinger.

Access your domain's DNS zone, and check for CNAME, A, and AAAA types of records:

1. Is there a www CNAME record?

  • If yes – check further

  • If no – create this CNAME record:

    • Name: www

    • Target: connect.zyrosite.com

    • TTL: auto/default

2. Are there any A and/or AAAA records for your root domain (i.e., for your-actual-domain.tld) that point to any specific IP address?

  • If yes – delete all A and/or AAAA records

After making any changes, give the DNS zone to update in all servers worldwide: DNS propagation may take up to 24 hours.

NOTES:

  • If you want your domain to always open with www by default, enable this option in the website's SEO settings: WWW prefix

  • If the above solutions don't help, contact us

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