If your domain works perfectly as domain.com, but doesn't work when you type in www.domain.com, check the following:

How is your domain pointed to Zyro?

  1. Via nameservers: dns1.zyro.com & dns2.zyro.com

  2. Via CNAME records: conect.zyrosite.com

If your domain is pointed to Zyro via nameservers:

  • Is there a CNAME record for www in the DNS zone at Zyro?

    • If yes – check further

    • If no – create this CNAME record:

      • Name: www

      • Target: connect.zyrosite.com

      • TTL: Auto

  • Is there any A and/or AAAA type of DNS records?

    • If yes – delete all A and/or AAAA records

If your domain is pointed to Zyro via CNAME records:

  • Is there a CNAME record for www in the DNS zone?

    • If yes – check further

    • If no – create this CNAME record:

      • Name: www

      • Target: connect.zyrosite.com

      • TTL: Auto

Note: Domain's nameservers always indicate where the DNS zone is. For example, if your domain nameservers point to Hostinger, the DNS zone is also at Hostinger.

  • Is there any A and/or AAAA type of DNS records?

    • If yes – delete all A and/or AAAA records

Note: If you want your domain to always open with www by default, enable this option in the website's SEO settings:

If the above solution doesn't help, contact us, and we'll help you the best we can! 🚀

Did this answer your question?